Privacy Policy

Welcome to our Privacy Policy.

We respect your privacy and are committed to protecting personally identifiable information you may provide us through our website www.rosedor.co.uk (hereinafter “our Website” or “the Website”). We have adopted this Privacy Policy to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

I.  Controller of Personal Information.

Controller of personal information collected and processed through this website is Rose D'or Limited– a Limited Liability Company, registered and operating under the laws of Republic of Bulgaria, with UIC 202709018, having its seat and registered address in Republic of Bulgaria, 1113 Sofia, 20 Frederic Joliot Curie str., e-mail address support@rosedor.co.uk phone number ____________________, (hereinafter “we” or “us”)

II. What information about visitors of our website do we collect?

1. Non-personally-identifying information.

   Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.

   Our purpose in collecting such information is to better understand how the visitors of our website are using it, which will help us improve its usage.

    

2. Personal Information.

   We collect personal information (Personal Data) in order to provide and continually improve our products and services.

   Here are the types of information we gather:

    

• Information you give us:

We receive and store any information you provide in relation to our services, including personally identifiable information such as name, address, telephone number, e-mail address, password, payment card information.

You can choose not to provide certain information but in this case you might not be able to take advantage of some of our services.  

• Automatic information:

We automatically receive and store certain types of information when you use our Website, such as information about your use, including your interaction with content and services available through our Website.

This information includes: your IP (internet protocol) address, used to connect your computer to internet; login, e-mail address, password; content interaction information (search for products) and purchase history.

Like many websites, we also use cookies (see section IX below).

• Information from other sources:

Sometimes we might receive information about you from other sources.

For examples we might receive updated delivery and address information from our carriers, which we might use to correct our records and deliver your next purchase or communicate with you easily.

III. For what purposes do we process your Personal Information?

We process your personal information in order to provide and improve the products and services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. 

We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

• Provide, troubleshoot and improve the services of our Website.

We use your personal information to provide functionality, analyse performance, fix errors and improve usability and effectiveness of our Website;

• Communicate with you in relation to your orders.
• Recommendations and personalisation.

We use your personal information to recommend features and products that might be of interest to you, identify your preferences and personalise your experience with the services we provide. If you are a registered user of our Website and have supplied your e-mail address, we may occasionally send you an email to tell you about new features, solicit your feedback or just keep you up to date with our new products.

• Comply with legal obligations.

In certain cases we have a legal obligation to collect and process your personal information. (For example: for tax and accounting purposes).

• Purposes for which we seek your consent.

We may also ask for your consent to process your personal information for a specific purpose that we communicate with you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

IV. What are the main Principles, which we follow in processing your Personal Information?

We collect and process data and Personal Information in strict compliance with the General Data Protection Regulation (GDPR), effective as of 25/05/2018, and all applicable Data Protection Laws, governing the matter.

In this process we strictly adhere to the following principles:  

• Lawful and bona fide collection and processing of data and Personal Information;
• Limited collection, processing, storage and disclosure of Personal Information;
• Adequate level of Security and protection.

V. In which cases we may disclose your Personal Information and to whom?

Information about our customers is an important part of our business and we are not in the business of selling our customers information to others.

We may disclose your Personal Information to third parties only as described below:

• To our employees, which need to know that Information in order to process it on our behalf and/or to provide the services available on our Website.

We ensure that when processing your Personal Information our employees follow practices at least as protective as those described in this Privacy Policy;

• To third Party service providers.

We employ other companies and individuals to perform functions on our behalf.  Examples include: fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing payments and providing customer service, providing accounting services.

These third-party service providers have access to personal information needed to perform their functions and they are forbidden by us to use this information for other purposes. Further, they must process the Personal Information in accordance with this Privacy Policy and as permitted by applicable data protection laws;

• In response to a subpoena, court order or other governmental request;
• When disclosure of information is required by the applicable law.

Other than that as set out above, you will receive a notice when Personal Information about you might be shared with third parties and you will have an opportunity to choose not to share this information.

At present, we do not transfer Personal Information to countries outside the European Economic Area. If and whenever it is required to transfer such information to countries outside of the European Economic Area we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws of Data Protection.

VI. How long do we keep your Personal Information?

We keep your Personal Information to enable your continued use of our services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you.

For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

VII. Security.

The security of your Personal Information is of the utmost importance to us.

We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

While we do our best to protect your Personal Information, please take note that no method of transmission of data over the internet, or method of electronic storage of data is a 100% secure. Also, we kindly advise you to be careful and to do the necessary to protect your Personal Information by your side. In this regard - it is important to protect against unauthorised access to your password and to your computer or device/s and to always sign off when you finish using a shared computer.

VIII. What rights do you have in connection of collecting, processing and storage of your Personal Information?

You have the following rights:

• To ask and receive information about your Personal Information that we process and store;
• To request and receive access to, correct and update your Personal Information;
• To ask that we restrict the processing or to delete your Personal Information;
• To ask for Data portability;
• To object our processing of your Personal Information.
• To lodge a complaint to the respective authority. 

If you wish to exercise any of the above rights, please contact us on our e-mail address or phone number (as described in Section I). We will do the necessary to satisfy your request as soon as possible, but no later than one month as of your notice

Please, have in mind that despite your request to us to delete your Personal Information, sometimes this Information may not be deleted if we are required to process it in order to comply with the applicable law.

IX. Privacy Policy Changes.

We reserve our right to change the provisions of this Privacy Policy from time to time and at our own discretion. We advise you to frequently check this page for any amendments.

Your continued use of our Website after any change of this Privacy Policy shall be deemed as your acceptance of such change.  

This Privacy Policy was last updated on 26. 09. 2019